Country Living University Refund Policy
We are committed to providing our customers with the very highest quality of products and services. To prove that, you are protected by our money back guarantee. Please read this entire policy as it explains in detail how we handle refunds for various kinds of products and services purchased from Country Living University.
For Training and Coaching Products…
Our training and coaching products such as the Country Living University training program are covered by a full 100% money back guarantee.
Here’s how it works…
If for some reason you’re dissatisfied at any time during the first 30 days after purchase, simply return all products if we shipped any to you, delete all digital video, audio, and text files you obtained from us, and ask for a full refund. You’ll get your money back. That’s a firm promise and commitment.
If for some reason you’re dissatisfied 31 or more days after purchasing using a multi-payment option (such as monthly or 4-payment plan), simply return all products if we shipped any to you, delete all digital video, audio, and text files you obtained from us, and ask for a refund of any part of the purchase price you have paid in the last 30 days. We will refund that portion of the purchase price.
In order to obtain a full or partial refund under this policy, any physical products such as DVDs, CDs, Workbooks or other training materials should be shipped at your expense to the address listed below, must include your purchase information (such as a copy of your receipt) so that we can make a refund, and the products should be in merchantable condition (i.e. we could resell them because they’re in good condition). As long as products are in merchantable condition, we will not charge a re-stocking fee for training and coaching products.
For Appliances and Tools and Preparedness Supplies (i.e. Grain Mills, Water Filters, etc.)
For appliances, tools and other equipment such as grain mills, water filters and other similar physical products you’ll need to contact us within 30 days of your purchase and request a Return Merchandise Authorization (RMA). That simply means we need to provide you with specific instructions for returning these items. Do not ship them back to us without first receiving an RMA from us. Your RMA will include specific shipping instructions as well as any applicable restocking fees. You will be responsible for return shipping fees and restocking fees if applicable. Please remember that products should be in merchantable condition (i.e. we could resell them because they’re in good condition).
E-mail your refund requests to firstname.lastname@example.org. Please include the words “Refund Request” in the subject line of your e-mail.
Or you can send your written refund requests by mail to:
Country Lifestyle Solutions, LLC
Attn: Returns Department
P.O. Box 1783
Newport, WA 99156
Please remember that asking for a refund but continuing to use digital products purchased from us is the same thing as stealing and may also violate applicable intellectual property rights law.
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